Job Title: Entry-Level Customer Service & IT Support Specialist
Location: Upper Cape, MA (On-site)

About the Role:
We’re looking for a motivated, personable, and tech-savvy individual to join our team on the Upper Cape. This is a great opportunity for someone early in their career who enjoys helping people, solving problems, and gaining hands-on experience in both customer service and basic IT support.

What You’ll Do:

Answer and direct incoming calls with professionalism and a positive attitude
Provide excellent customer service by assisting clients with general inquiries
Troubleshoot basic IT issues (password resets, connectivity, system navigation, etc.)
Support internal staff with day-to-day technical needs
Maintain accurate records of calls, requests, and resolutions
Collaborate with team members to ensure smooth daily operations

What We’re Looking For:

Strong communication and interpersonal skills
Comfortable answering phones and interacting with customers
Basic understanding of computers, networks, and common software (Microsoft Office, email, etc.)
Problem-solving mindset with a willingness to learn
Reliable, organized, and detail-oriented
Ability to multitask in a fast-paced environment

Preferred (but not required):

Previous customer service experience
Exposure to IT support or help desk environments
Interest in growing a career in IT or operations

Why Join Us:

Great entry point into both customer service and IT fields
Hands-on training and mentorship
Supportive, team-oriented environment
Opportunity for growth and advancement
Competitive hourly pay based on experience

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