Director of Allocation

Posted 10/24/2023 By Jennifer Keane

Job Title: Director of Allocation - Insurance Claims- 100% REMOTE- targeting 165-175k

Job Summary: As the Director of Allocation within the Insurance Claims department, your primary responsibility is to manage and oversee the allocation of resources, including staff, finances, and technology, to ensure the efficient and effective processing of insurance claims. You will play a critical role in optimizing resource allocation to meet service-level agreements, reduce operational costs, and enhance the overall claims management process. Looking for a strong technical working with large data sets, modeling, consulting, has to have experience in insurance claims allocation, casualty insurance, good communication skills, project management of claims beginning to end, client facing,

Key Responsibilities:

Resource Allocation:

  • Develop and implement strategies for the efficient allocation of human and financial resources to handle insurance claims.
  • Allocate adjusters, investigators, and support staff to claims based on expertise, workload, and priority.
  • Monitor and adjust resource allocation in response to changing claim volumes, complexities, and seasonal variations.

Performance Management:

  • Set performance metrics and targets for the allocation team, ensuring compliance with industry standards and company goals.
  • Regularly evaluate the team's performance against key performance indicators and take corrective actions when necessary.
  • Provide coaching and guidance to staff to enhance their allocation skills and productivity. Manage a team of 3

Technology and Systems:

  • Collaborate with IT and data management teams to optimize the use of technology and claims management systems for efficient resource allocation.
  • Identify opportunities to automate and streamline allocation processes to improve accuracy and speed.
  • Stay current with technological advancements in the insurance industry to maintain a competitive edge.

Reporting and Analysis:

  • Generate and analyze reports on resource allocation effectiveness, efficiency, and costs.
  • Identify trends and areas for improvement based on data analysis and implement changes accordingly.
  • Provide regular reports to senior management to demonstrate performance and resource allocation insights.

Compliance and Risk Management:

  • Ensure compliance with insurance regulations and guidelines related to claims processing.
  • Mitigate risks associated with resource allocation decisions, especially when handling high-value claims.

Budget Management:

  • Participate in the development and management of the department's budget, ensuring that allocation-related expenses are within approved limits.
  • Explore cost-saving opportunities without compromising quality of service.

Customer Service:

  • Collaborate with other departments, such as customer service and claims assessment, to enhance the overall customer experience.
  • Address any resource allocation issues that impact customer satisfaction and service quality.


  • Bachelor's degree in a relevant field (e.g., Business, Insurance, Finance).
  • Extensive experience in insurance claims management, with a minimum of 5 years in resource allocation roles.
  • Strong knowledge of insurance industry regulations, policies, and best practices.
  • Proficiency in data analysis and use of claims management software.
  • Excellent leadership and team management skills.
  • Strong problem-solving and decision-making abilities.
  • Effective communication and interpersonal skills.
  • Risk management expertise is a plus.

The Director of Allocation within the insurance claims department plays a crucial role in ensuring that resources are allocated efficiently to process insurance claims, meeting regulatory requirements, and providing exceptional customer service while optimizing operational costs. This position requires a combination of leadership, technical, and analytical skills to successfully manage resource allocation in a dynamic insurance environment.

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