Customer Service / Service Coordinator

Location: Brewster Area, MA

Opportunity: Full-Time, Temp-to-Perm
Schedule: Monday–Friday
Initial Assignment: Approximately 4–6 Months

Bay Shore Staffing is seeking a friendly, organized Customer Service / Service Coordinator for a client on Cape Cod. If you enjoy helping customers, keeping schedules organized, and working with a team, this opportunity offers a chance to build your skills with training provided.

This role combines customer service, appointment scheduling, technician coordination, and administrative support. The position begins as a temporary assignment, with the potential to transition into permanent employment for the right candidate.

What You’ll Do

• Provide friendly, professional assistance to customers by phone and in person.
• Answer questions and help customers schedule service appointments.
• Coordinate technician schedules and dispatch staff to customer locations.
• Keep customers and technicians informed of appointment details and schedule changes.
• Assist with preparing basic estimates and quotes.
• Enter and maintain accurate customer records and service information.
• Follow up on appointments, estimates, and outstanding service requests.
• Work with the service team to keep daily operations running smoothly.
• Provide general administrative and office support.

What We’re Looking For

• Strong customer service and communication skills.
• A friendly, dependable approach and comfort working directly with customers.
• Good organizational skills and the ability to manage changing priorities.
• Computer proficiency and accurate data-entry skills.
• Comfort working with numbers and learning basic estimating.
• A willingness to learn and contribute to a collaborative team.

Previous experience in customer service, office administration, scheduling, or dispatch is helpful, but not required. Training will be provided.

Why Apply?

• A consistent weekday schedule.
• Hands-on training and the opportunity to learn new skills.
• A varied role that combines customer interaction and office coordination.
• Potential to grow into a permanent position following the initial 4–6 month assignment.

Interested? Submit your resume to Bay Shore Staffing for consideration.