Customer Service Manager
Customer Service / Scheduling Manager
Full-Time | Onsite 5 Days a Week
Great Firm • Growing Team • Excellent Opportunity for Advancement
Bay Shore Staffing is partnering with a highly regarded, well-established and growing organization seeking a Customer Service / Scheduling Manager to join its team.
This is an excellent opportunity for someone who is organized, tech-savvy and customer-focused and wants to join a company where they can grow, take on additional responsibility and build a long-term career.
This is much more than a traditional customer service position. You will be the communication hub between customers, sales, operations, administration and field teams—making sure projects stay organized, schedules stay on track and customers receive an outstanding experience from beginning to end.
The firm offers a great working environment, a strong team and significant opportunity for the right person to expand their responsibilities as they learn the business and prove themselves.
Please note: This position is onsite five days per week.
What You'll Do
• Serve as a primary point of contact for customers throughout the project lifecycle
• Keep customers informed regarding schedules, timelines, changes and next steps
• Coordinate closely with sales, operations, administrative and field teams
• Manage and maintain project, estimate and production schedules
• Confirm appointments, project dates, start times and expectations
• Coordinate the handoff of projects from sales into production/implementation
• Make sure required paperwork, approvals, permits and project information are complete before work begins
• Respond to customer questions and concerns quickly and professionally
• Take ownership of service issues and work toward timely resolutions
• Track commitments and customer communications and ensure nothing falls through the cracks
• Adjust schedules and communicate changes when unexpected situations arise
• Maintain accurate customer, project and scheduling information within internal systems
• Look for opportunities to improve processes and make the customer experience even better
What We're Looking For
We're looking for someone who is a strong communicator, natural problem-solver and exceptional organizer.
The ideal candidate will have:
• Customer service, client relations, scheduling or customer-facing coordination experience
• Excellent verbal and written communication skills
• Strong organizational skills and the ability to juggle multiple priorities
• Confidence handling customer questions and challenging situations
• Excellent attention to detail and follow-through
• A proactive mindset—you anticipate what needs to happen next
• The ability to remain calm and solutions-focused when schedules change
• Experience coordinating with multiple departments or teams
• Strong computer skills and the ability to learn new technology quickly
• Comfort working with scheduling, CRM, project management or similar systems
You'll Thrive Here If You...
You enjoy being the go-to person who keeps everything moving. You're dependable, responsive and one step ahead. You like solving problems, building relationships and taking ownership rather than waiting for someone else to tell you what needs to be done.
Most importantly, you're looking for more than your next job. You want an opportunity where you can learn the business, become an important part of the team and continue taking on greater responsibility as the company grows.
Why Consider This Opportunity?
This is a great firm with a strong reputation, terrific team and plenty of room for professional growth.
You'll have a highly visible role that directly impacts customers and day-to-day operations. For the right person, there is significant opportunity to expand the position, take ownership of additional functions and grow within the organization.
If you have a background in customer service, scheduling, project coordination, operations or client services and are ready for your next step, we'd love to hear from you.
Interested? Apply today or reach out to Bay Shore Staffing to learn more!