Customer Service Analyst

Posted 11/16/2023 By Katie OConnell


A well known, global organization is looking for a Customer Service Analyst to join their customer service team. This is a REMOTE opportunity but local candidates preferred. They are located on the South Shore of MA. This is a long-term contract with an amazing team!


  • Collect data on Supply Chain operations.
  • Analyze data to identify areas of supply chain operations to improve efficiency.
  • Meet occasionally (conference calls) with customers or brokers to resolve issues, present business updates, and create relationships.
  • Develop and Execute projects to enhance supply chain operations.
  • Establish and maintain relationships with shippers and vendors.
  • Assess vendor operations and enforce compliance with quality vendors.
  • Work with Procurement, logistics, and IT departments to enhance service delivery.
  • Resolve customer order issues in the areas of pricing, credit, systems, inventory, and transportation balancing cost and service.


Bachelors degree preferred

SAP experience preferred

Strong Excel required

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Complete the form below and Katie will follow up with you to discuss this position, or you can call her at 508-732-7218.

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