Customer Service Analyst

LOCAL CANDIDATES ONLY PLEASE!

A well known, global organization is looking for a Customer Service Analyst to join their customer service team. This is a REMOTE opportunity but local candidates preferred. They are located on the South Shore of MA. This is a long-term contract with an amazing team!

Responsibilities:

• Collect data on Supply Chain operations.
• Analyze data to identify areas of supply chain operations to improve efficiency.
• Meet occasionally (conference calls) with customers or brokers to resolve issues, present business updates, and create relationships.
• Develop and Execute projects to enhance supply chain operations.
• Establish and maintain relationships with shippers and vendors.
• Assess vendor operations and enforce compliance with quality vendors.
• Work with Procurement, logistics, and IT departments to enhance service delivery.
• Resolve customer order issues in the areas of pricing, credit, systems, inventory, and transportation balancing cost and service.

Qualifications:

Bachelors degree preferred

SAP experience preferred

Strong Excel required