Customer Service Analyst

Posted 03/27/2023 By Katie OConnell

A well known, global organization is looking for a Customer Service / Supply Chain Analyst to join their customer service team. This is a REMOTE opportunity but local candidates preferred. They are located on the South Shore of MA. This is a long term contract with an amazing team!


  • Collect data on Supply Chain operations.
  • Analyze data to identify areas of supply chain operations to improve efficiency.
  • Meet occasionally (conference calls) with customers or brokers to resolve issues, present business updates, and create relationships.
  • Develop and Execute projects to enhance supply chain operations.
  • Establish and maintain relationships with shippers and vendors.
  • Assess vendor operations and enforce compliance with quality vendors.
  • Work with Procurement, logistics and IT departments to enhance service delivery.
  • Resolve customer order issues in the areas of pricing, credit, systems, inventory and transportation balancing cost and service.


Bachelors degree preferred

SAP experience preferred

Strong Excel required

Sorry, this position is filled.

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