Medical Radiology Scheduler

Energetic and Caring Medical Organization
Dedham, MA



What Employees have to say about this firm??

“Family-like dynamic… very comforting”

“Everyone really cares about the patients”

“Very well run. Coworkers are extremely friendly and helpful”




Medical Radiology Scheduler

8-week Temporary Position

Help improve the health and well-being of patients while working in a fun and energetic environment that “feels like a big family”.  As the temporary Radiology Scheduler, you’ll be responsible for receiving/making calls to and from internal and external customers. Schedule, reschedule and confirm patient appointments for a variety of Radiological exams in a computerized system.

Detailed Responsibilities

  • Schedules and confirms appointments for a variety of exams using a computerized system.
  • Receives calls through phone queue and also makes outgoing calls to patients
  • Monitors and fills in schedule with add-ons throughout the day.
  • Initiates protocol process by either transferring patient to Assessment Coordinator, or scheduling “Assessment” exams at time of appointment for MRI, CT, and Biopsy patients.
  • Ensures that patient demographic and insurance data is complete and accurate (e.g. Patient contact phone numbers, Insurance carrier and ID#).
  • Key in location code to generate worklist.
  • Provides patients with complete instructions including; any preps required, location, date and time of exam.
  • Create duplicates list as needed.
  • Communicates with imaging centers regarding cases and special needs of patients.
  • Seeks assistance from scheduling notes, scheduling coordinator and supervisor as needed. Communicates to Scheduling Coordinator potential problems to receive direction on how to resolve situation(s)
  • Attaches orders that have been faxed to the appropriate file
  • Schedules Blocks and releases blocks as assigned
  • Reviews orders to ensure all ordered exams are scheduled or are being scheduled
  • Call patients when orders indicate we are to contact
  • Participates in Training /Orienting/Mentoring new employees as requested by scheduling coordinator
  • Participate in meetings. Perform other related duties as assigned or requested

Specific Job Knowledge, Skill, and Ability

  • Strong Communication – both written and verbal
  • Demonstrates “World Class Customer Service”
  • Demonstrates a pleasant disposition, positive attitude, and possess the ability to maintain a cordial and professional approach during periods of stress.
  • Dependable
  • Fosters and reinforces team-based results.
  • Anticipates and adapts to change (e.g. policy changes, operational/procedures, insurance changes, protocol changes) in a positive manner.
  • Demonstrates ability to handle multiple tasks with short time-lines, prioritize and organize work and complete scheduling in a timely and accurate manner.
  • Working knowledge of managed care, Medicare, AHCCCS, Workers’ Compensation, Indemnity and other third-party payors.
  • Ability to accurately type 35 to 40 WPM
  • Ability to interact and communicate effectively, tactfully, and diplomatically with patients, families, referring physician’s staff, and internal customers.

Education and Experience

  • High School Diploma or Equivalent.
  • 2-3 Years Scheduling
  • Radiology/Medical Industry, MA or Back Office experience or related Certification a plus

Interested in this job?

Contact us below to learn more.