IT Help Desk


Falmouth, MA

Summary:  As a full time employee this engineer’s primary job will be to provide server/workstation support a broad client base.

Responsibilities:

•         Provide engineering/build support for all projects.

•         Liaison for client with 3rd party software support.

•         Monitor Helpdesk queue and take ownership of appropriate tickets in timely fashion.

•         Maintain and monitor all anti-virus, back-up and monitoring tools for clients.

 

Requirements:

•         3-5 years Windows Server experience using remote tools

•         Ability to work with Windows Server technology, including Active Directory and Exchange

•         Understanding of TCP/IP/DNS/DHCP protocols

•         High proficiency with Microsoft Office Suite

•         Ability to troubleshoot hardware and software issues, including printers

•         The ability to work in a team environment and follow processes outlined

•         Ability to work in a fast paced environment while staying client focused.

•         Exceptional customer service, problem solving, written and oral communication skills

•         Valid Driver License / Reliable transportation

 

Option/Additional Skills:

•         Bachelor's Degree (or equivalent skill set)

•         MCP Certification a plus

Interested in this job?

Contact us below to learn more.