Help Desk Technician - Bilingual


Lowell, MA

Up to $52K!

Responsibilities:

Provide the highest quality telephone, online, and live chat technical pre-sales and post-sales support for products to customers, partners and employees.
Confirm Customer issues are recorded meticulously, attention to detail is required
Qualify product(s) in question for a returned materials authorization
Complete quarterly management based objectives
Meet or surpass quarterly goals
Regularly participate in training and educational initiatives 

Qualifications:

Knowledge of computers
Understanding of Networks
Understanding of TCP/IP
Excellent Customer Service and call center skills required
Bilingual candidates are preferred: English and Spanish or Portuguese

2 shifts available

8:30 a.m. to 5:00 p.m. (EST) and 10:30 a.m. to 6:00 p.m. (EST)

Interested in this job?

Contact us below to learn more.