Customer service is our number one priority. Our CSRs are not just cashiers. Our CSRs are required to perform the following:
- Provide an enthusiastic greeting to all customers upon entering the store or on the phone.
- Get to know your customers and use their name.
- Go out of your way to make customers feel important and valued. Give 100% attention to customers.
- Move quickly to provide fast service.
- Offer suggestions and promotions.
- Thank customers for their business and invite them back.
- Enter all information from the call into our database.
- Must be well organized.
Without our customers we would not be in business. It’s imperative they receive 100% of our attention and we show appreciation for their business.